If you see 'Action Required' on your upcoming car or van booking, you need to complete a process called 3D Secure where you verify EVie as a payee in your banking app. This is similar to how you pay online with other services.
- Go to the 'My Bookings' tab
- Tap on the booking
- Tap 'Book'
- Follow and complete the banking dialog instructions
- The vehicle will be allocated within seconds and the key will appear