If your bike turns off while you are cycling, the battery capacity is below the critical level and the bike has switched to power-saving mode (the electric motor stops working), it is necessary to stop the ride as soon as possible and park your bike, preferably at a station for free.
It is the responsibility of each user to check the range of the bike before rental to ensure that it is sufficient.
The user should not start a longer ride with a low range (i.e., less than 16km) as there is a risk of an empty battery while cycling.